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Frequently Asked Questions
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Questions before ordering? Check here first!
Questions or concerns about ordering over the internet? See information below, and contact me if I can offer additional information regarding your order.
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Q
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Do you guarantee your products or services?
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A
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Yes, we offer a 30 day satisfaction guarantee on all products as long as you return the product in good condition (please, no smokey yarn!) with the original packaging materials. PLEASE NOTE: NO returns or exchanges on any pattern, needles or jewelry accepted! Yarn must have the original label intact. RETURNS NOT ACCEPTED ON SALE OR CLEARANCE PRICED ITEMS!
Email me!
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Q
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What if I don't want to give my credit card information over the Internet?
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A
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "phone" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone. Your private information stays private - we don't share information with ANYBODY!
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Q
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What are your shipping charges?
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A
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Shipments are made using U. S. Priority Mail. For packages weighing one pound or less, the charge is $4.60. A number of yarns weigh 50 grams....one pound is 454 grams! Customers receive their order within 2-3 days.
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