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Frequently Asked Questions
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Questions before ordering? Check here first!
Questions or concerns about ordering over the internet? See information below, and contact me if I can offer additional information regarding your order.
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Q
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What is the return policy?
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A
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RETURNS NOT ACCEPTED ON CLEARANCE PRICED ITEMS, NEEDLES, PATTERNS, OR ACCESSORIES.
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Q
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What if I don't want to give my credit card information over the Internet?
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That's fine, simply continue through the ordering process until it asks you for a credit card number, then simply choose "phone" as a payment option and we will receive your order electronically. You can then give us your credit card number over the phone. Your private information stays private - we don't share information with ANYBODY!
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Q
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What are your shipping charges?
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A
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Shipments are made using U. S. Priority Mail. For packages weighing one pound or less, the shipping charge starts at $4.95. A number of yarns weigh 50 grams....one pound is 454 grams! Most customers receive their order within 2-3 days. Shipping surcharges may be incurred with oversized shipments.
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